Passenger Assistance

Conditions of transport applicable to the disabled persons and with reduced mobility

The present measures are taken in the respect for the Regulation EC n° 1107/2006 of the Parliament and of the Council of 5 July 2006 concerning the rights of disabled persons and persons with reduced mobility when travelling by air.

For more information concerning the conditions of transport applicable to the disabled persons and to the people with reduced mobility we invite you to consult our guide available below.

Download our guide dedicated to people with specifics needs

Worry-free travel for people with specific needs.pdf 312.18 kB

Assistance

If you are one disabled person or with reduced mobility and if you need a specific assistance during the transport and to the airport, you have to inform us about it at the time of your reservation and at least 48 hours before the published departure time.
If you transport mobility equipment (ex: wheelchair, dogs guides of assistance) you also have to inform CORSAIR about it at the time of your reservation and at least 48 hours before the published departure time.
Also, if you are traveling with assistance dogs, you must ensure compliance with the health requirements of the country of departure and destination and the latter's identification (plate, harness).

Limitations in the transport and the necessity of travelling with an accompanying person

The obligatory presence of an accompanying person during the travel

CORSAIR can refuse the transport to disabled persons or people with reduced mobility in order to meet applicable safety requirements motives or if the size of the aircraft or its doors makes the embarkation or carriage of that disabled person or person with reduced mobility physically impossible.
CORSAIR requires the presence of a guide to supply you the assistance which you need and to meet the requirements of safety applicable.
To travel with an accompanying person is thus compulsory in the following cases:

  • Nobody being capable of understanding and of applying the applicable safety measures,
  • Nobody being able to participate physically in their own evacuation,
  • You are not capable of understanding and of applying the measures of applicable safety.

The recommended presence of an accompanying person during the travel

The assistance provided by Corsair on board does not include:

  • Assistance in taking meals and drinks
  • Assistance in the toilet
  • Medical assistance (eg, medication, etc.)
  • Transfer of your seat onboard wheelchair

If you are not able to provide this type of assistance, Corsair recommends for your comfort, travel with an accompanying person who can provide this type of assistance.

Allocation of seat

The access to certain seats can be refused to the disabled persons and to the people with reduced mobility to respect the applicable requirements of flight safety.
Access restrictions aim:

  • seats situated in the upper deck of the Boeing B747 are not accessible to the persons who can not go up / lower only staircases,
  • seats situated near exits

Luggage and transport of mobility equipment

CORSAIR will transport free of charge in hold in addition to the baggage allowance, two pieces of mobility equipment (wheelchair) as well as a medical equipment subject to possible limitations of space on board the aircraft, and subject to the application of relevant legislation concerning dangerous goods.

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A baby must be accompanied by an adult over 18 years (only 1 baby per adult).
A child under 12 must be accompanied by an adult over 18 years.
  • Adult
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  • Infants
    under 2

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  • Child
    aged from 2 to 11

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  • Student
    with supporting documents

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  • Youth
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    over 60

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