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In the event of damaged, lost or delayed luggage upon arrival
We are aware of the inconvenience caused by this incident, and would like to offer our apologies. We assure you that we are handling your case with great care, and suggest you take the following steps, depending on whether your luggage has been lost or damaged.
Whatever the incident, you need to make a declaration on the day you arrive, to the destination Luggage Service located near the luggage delivery area. This declaration must be made before leaving airside.
Assistance at your disposal:
To find luggage not delivered upon arrival:
- Within the first 5 days of your flight, please contact the airport luggage Service where you opened a baggage claim.
- From the 6th day onward, the Corsair Luggage Service, contactable on +33 (0) 1.84.03.02.42 will take over, until the 30th day.
Have you claimed the loss of your luggage ? Click here in order to know where is your luggage .
To process your claim:
If you wish to submit a claim following receipt of damaged luggage, stolen items or late receipt, we suggest you contact the Corsair Luggage Service and then click on "bagages":
The call centre is open all week, including public holidays, from 10:00am to noon. The administrative service is open from 10:00 to noon Monday to Friday, excluding public holidays.
phone number - non overtaxed - from France and Drom : 0800 94 10 08
phone number - non overtaxed - from abroad : 05 56 55 58 46
How to complete your claim declaration?
- If your luggage has been damaged and/or item(s) stolen:
- please download the procedure in PDF format by clicking here
- 2014 Damaged luggage forms.pdf 100.20 kB
- Votre bagage est perdu:
- please download the form in PDF format by clicking here
- 2014 Stolen Luggage Form .pdf 124.83 kB
Remember that the company does not cover any perishable items (including medication), valuable or fragile items, currency, jewellery, silverware, bonds, securities or other precious objects, samples or business papers contained in checked luggage with or without the carrier’s knowledge. We advise you not to put this type of product or item in hold luggage, but to keep them with you in the cabin.
Items confiscated at the security checkpoint
Items confiscated at the security checkpoint Under the reinforced French anti-hijacking plan and the new security measures imposed by European Regulations, you are not allowed to bring into the cabin:
Any item considered dangerous or which could be considered as a weapon. This means pointed, sharp or blunt objects. Such items will be confiscated at the security checkpoint and destroyed.
Any object defined as a "liquid" These will be confiscated at the security checkpoint and destroyed.
The company disclaims all liability for permanently confiscating these items. Click here to learn more.